Frequently Asked Questions
Find answers to common questions about our services and policies.
Appointments & Booking
Do I need an appointment?
While walk-ins are welcome based on availability, we highly recommend booking an appointment to ensure your preferred time and service.
How do I book an appointment?
You can book online through our website, call us at (248) 555-1234, or visit us in person.
Can I request a specific technician?
Yes! You can request your preferred technician when booking. We'll do our best to accommodate your request.
What is your cancellation policy?
Please provide at least 24 hours notice for cancellations to avoid a cancellation fee. We understand emergencies happen - please call us as soon as possible.
Services & Pricing
How long do services typically take?
Basic manicures take 30-45 minutes, pedicures 45-60 minutes, and full sets 60-90 minutes. Detailed service times are provided when booking.
Do you offer gel polish?
Yes! We offer gel polish for both manicures and pedicures. Gel polish lasts 2-3 weeks without chipping.
What nail enhancement services do you offer?
We offer acrylic, gel, Gel-X, pink & white, and builder gel services. Our technicians can help you choose the best option for your needs.
Do you offer lash services?
Yes! We offer classic lash extensions, hybrid sets, volume lashes, lash lifts, and lash tinting.
Health & Safety
What sanitation measures do you follow?
We follow strict sanitation protocols including sterilizing all metal tools in an autoclave, using disposable files and buffers, and disinfecting all surfaces between clients.
Are your products safe?
Yes! We use professional-grade products from reputable brands. All products meet safety standards and are properly stored.
What if I have allergies or sensitivities?
Please inform us of any allergies or sensitivities when booking. We can often accommodate special needs with alternative products.
Are you licensed?
Yes! All our technicians are licensed and trained professionals who stay current with the latest techniques and safety standards.
Payment & Policies
What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and digital payments.
Do you require a deposit?
Some services may require a deposit to secure your appointment, which will be applied to your service total.
What is your tipping policy?
Gratuity is appreciated but never required. Standard tipping for excellent service is 15-20%.
Do you offer gift certificates?
Yes! Gift certificates are available for any amount and make perfect gifts. Contact us or visit the salon to purchase.
Aftercare & Maintenance
How long will my manicure last?
Regular polish lasts 5-7 days, gel polish lasts 2-3 weeks, and acrylic/gel enhancements should be filled every 2-3 weeks.
How do I care for my nails after service?
Avoid water for 1-2 hours after gel application, use cuticle oil daily, wear gloves for cleaning, and moisturize regularly.
What if I have a problem after my service?
Your satisfaction is important to us! If you experience any issues within 48 hours of your service, please contact us immediately.
How often should I get a pedicure?
We recommend getting a pedicure every 4-6 weeks to maintain healthy, beautiful feet.
Still Have Questions?
We're here to help! Feel free to reach out to us directly.